Brace Team


2 mins

Shang (Ivy) Gao, Product Designer

In this edition of the Brace spotlight, we sit down with Shang (Ivy) Gao, our product designer, who is simply the bee’s knees (in our humble opinion).

How long have you been with Brace?

I’ve been with Brace for seven months now.

What does your position entail?

I’m a product designer focusing on user experience design. I’m also the sole designer at Brace. My responsibilities are discovering, user research, developing personas, ideation, prototyping, visualization, creating design systems, and implementing with the team.

What did you do before joining Brace, and how did you end up here?

I studied art & design at a college and earned my master’s degree. Before Brace, I worked as a UX/UI designer for some interesting digital products such as a dating app focused on gaming, a mental health-oriented project management platform, and an enterprise-facing client portal. 

I saw the job opportunity posted on LinkedIn, and after reading ‘Who We Are’ on the job details page, I was attracted to Brace’s mission and goal. So I applied and went into the interview process. I had a great experience during the interview and enjoyed all the conversions I had with the team who participated in the interview. And I signed the offer right away after hearing the call from HR.

What are your favorite projects you’ve worked on?

I would say my favorite projects are our Brace 2.0. We are working on creating new features and enhancing the experience for the manager, processor, underwriter, and SPOC user. We’re translating the complexities and implementing them into a streamlined user experience that can potentially improve Servicers’ productivity and drive company revenue.

What is your proudest professional accomplishment at Brace?

Seeing my work and ideas were adopted and presented on the company website, and hearing compliments like ‘We like your design’ from our potential clients and the team are my proudest professional accomplishments at Brace.

What is your favorite part of working at Brace?

At a startup, we are facing many challenges. I feel fulfillment after addressing the problems and identifying the opportunities to grow. It’s also a great opportunity to work with experts and brilliant people, to help each other.

What is something you would want others to know about Brace?

Our team is mission-driven with passionate people. We’ve been working very hard to enhance the servicer’s productivity and deliver the solutions to support homeowners.

Which Brace value means the most to you and why?

I like Brace’s compassionate value. We solve real challenges with empathy and pay attention to the pain points of mortgage serving. To address them by building the end-to-end platform and achieving their goals.

What’s been your favorite team activity?

I would say our recent event – the picnic at Central Park is my favorite so far. I live in Florida and work from home. It was very exciting to meet almost everyone in person for the first time and to visit NY.

Where are we most likely to find you outside of work?

The gym, dog park, movie theatre, theme parks, beach, and spring.

Finally, something we’d never guess about you?

I like EDM music, and like going to concerts and music festivals with friends.