Customer Experience


New KPIs for Proactive Mortgage Servicing

Brace's Proactive Mortgage Servicing KPIs


Finally! A Way to Work Smarter, Not Harder

Whether it’s mortgage servicing or music distribution, making an entire industry adopt new ways of doing things takes a lot. But, every once in a while, industry innovators come along with new ideas that help everyone in the ecosystem evolve. New technology is almost always involved in this process.

With mortgage servicing in the spotlight, and new digital tools available, there’s no better time for leaders in the industry to revisit their Key Performance Indicators (KPIs) and redefine what success looks like for the present and future. Brace developed this Proactive Mortgage Servicing KPI ebook as a guide to what could be possible as innovations within the industry reveal themselves.

Companies take one of two approaches to success. They are either reactive or proactive. A reactive company wastes valuable resources trying to keep up with consumer demands and competitor innovations. In contrast, a proactive organization defines metrics and benchmarks for success and monitors them closely to ensure they reach their goals. Proactive companies are the industry leaders and market trend-setters who stay ahead of the curve. This ebook showcasing Proactive Mortgage Servicing KPIs can help your mortgage servicing organization transform into a proactive industry leader.

This ebook will cover how mortgage servicers can increase revenue and grow their organization while at the same time improving customer experience and investor relations. Through examining other adjacent tech industry KPIs, Brace has defined some new, proactive metrics and benchmarks that are bucketed into the following categories.

  • Efficiency & Performance

  • Transparency

  • Experience

If you want to learn more about all the KPIs, please fill out the form to the right to download the Brace Proactive Mortage Servicing ebook. We’re very excited to share these new metrics and benchmarks that are now possible with the help of a connected digital infrastructure.