How it works
Self-serve borrower portal
Borrowers can use a white labeled online portal available on both mobile and desktop. An intuitive interface lets borrowers apply for financial assistance, connect their financial accounts, automatically pull paystubs, submit required documentation for review, and e-sign the application.
Brace can be configured quickly and easily to respond to macroeconomic events and corner-case borrowers, plus the application flow can be customized to specific investor requirements.
Seamless experience for everyone
The platform integrates with your existing borrower portal to create one consistent customer experience. Brace intelligently pulls in borrower data to the application so the customer never needs to duplicate information the servicer already has on hand.
The Brace difference —
A fully customizable borrower experience
|Document upload functionality|
|Customized investor-level borrower application|
|FEMA integrations and disaster applications|
|Omni-channel communication and auto messaging|
|Mobile application capabilities|
|Electronic application signature capability|
|Multiple co-borrower application functionality|
|Bank account and pay stub integration|
|Compassionate, user-friendly experience|
The value of servicing customers with Brace
When you help customers in the hard times, they’ll stick with you in the good times.
Service more customers
More efficiency and less time processing paper means you can service more customers.
Simplify your communications
Omni-channel communication and automated messaging makes it easier than ever to connect with customers.
Improve your reputation
A better, faster, and more compassionate customer experience increases satisfaction and engagement.
Strengthen disaster readiness
Dynamically understand which borrowers are affected by natural disasters.
Leverage asset and income verification
Pull payroll and asset data to streamline borrower document collection.