A better way to service borrowers
Collect more complete borrower packets, waste less time and improve customer engagement
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How it works
Self-serve borrower portal
Borrowers can use a white labeled online portal available on both mobile and desktop. An intuitive interface lets borrowers apply for financial assistance, connect their financial accounts, automatically pull paystubs, submit required documentation for review, and e-sign the application.
Fully customizable
Brace can be configured quickly and easily to respond to macroeconomic events and corner-case borrowers, plus the application flow can be customized to specific investor requirements.
Seamless experience for everyone
The platform integrates with your existing borrower portal to create one consistent customer experience. Brace intelligently pulls in borrower data to the application so the customer never needs to duplicate information the servicer already has on hand.
borrower product mock
The Brace difference —
A fully customizable borrower experience
Borrower Experience
Existing Solutions
Document upload functionality
Customized investor-level borrower application
FEMA integrations and disaster applications
Omni-channel communication and auto messaging
Mobile application capabilities
Electronic application signature capability
Multiple co-borrower application functionality
Bank account and pay stub integration
Compassionate, user-friendly experience
The value of servicing customers with Brace
When you help customers in the hard times, they’ll stick with you in the good times.
Retain customers
When you help customers in the hard times, they’ll stick with you in the good times.
More efficiency and less time processing paper means you can service more customers.
Service more customers
More efficiency and less time processing paper means you can service more customers.
Omni-channel communication and automated messaging makes it easier than ever to connect with customers.
Simplify your communications
Omni-channel communication and automated messaging makes it easier than ever to connect with customers.
A better, faster, and more compassionate customer experience increases satisfaction and engagement.
Improve your reputation
A better, faster, and more compassionate customer experience increases satisfaction and engagement.
Dynamically understand which borrowers are affected by natural disasters.
Strengthen disaster readiness
Dynamically understand which borrowers are affected by natural disasters.
Pull payroll and asset data to streamline borrower document collection.
Leverage asset and income verification
Pull payroll and asset data to streamline borrower document collection.