With mortgage servicing in the spotlight, there’s no better time for leaders in the industry to revisit their Key Performance Indicators (KPIs) and redefine what success looks like for the present and future.

Companies take one of two approaches to success. They are either reactive or proactive. A reactive company wastes valuable resources trying to keep up with consumer demands and competitor innovations. In contrast, a proactive organization defines metrics and benchmarks for success and monitors them closely to ensure they reach their goals. Proactive companies are the industry leaders and market trend-setters who stay ahead of the curve. This ebook showcasing Proactive Mortgage Servicing KPIs can help your mortgage servicing organization transform into a proactive industry leader.