Homeowner Engagement
Lead digital change and keep one step ahead of regulatory demands for consumer access to transparent accessible information.
People are able to order, understand or access everything they need through digital means, on their schedule. Consumer and regulatory demand for this digital transparency is growing.
With most Servicers still only providing phone and paper-based support, homeowners are left disengaged from their mortgage process, unaware of the possible benefits the Servicer could provide them.
Brace’s platform extends the reach and digital access to your homeowners.
Currently focused on default management, the Brace platform slots seamlessly into your processes. Your customers gain a convenient transparent solution available to them 24/7/365.
Lead the digital evolution of Servicing and stay ahead of demand.
Extend your reach and engage more customers through relevant accessible channels.
Empower your customers to self-serve and get the information they need.
Responsible Servicers should be preparing now. There is no time to waste, and no excuse for inaction.
Dave Uejio
CFPB Acting Director
Let your customers interact with you on their schedule 24/7/365 without the paper, through a fully white-labeled and integrated portal. Smart integrations support homeowners as they navigate, reducing the need for additional follow-up:
Stop mailing, scanning, or receiving 10 separate documents to stare and compare. Brace delivers all your homeowner's information along with integrated third-party information like credit reports, together in a single document. Increasing your data accuracy and ability to meet RESPA guidelines for responsive compliance.
Extend your servicing capabilities. Let homeowners own their schedule and self-serve through the channel of their choice.
Email and text communications are better and more effective than first-class mail. Brace lets your customers select the communication channel of their choice, providing templated email follow-ups and reminders, keeping homeowners informed and on track.
With millions of households affected, managing the fallout from COVID's forbearance crisis requires Servicers to get prepared now.
Read MoreFind out how we can quickly digitally equip your Servicing process.
