Flagstar Customer Story

Flagstar Improves the Quality of its Modification Process While Increasing Consumer Engagement

Flagstar Impact

In 2020 the nation was thrown into a tailspin by the COVID-19 pandemic. Flagstar Bank turned to Brace to dramatically accelerate its plans to update its online loss mitigation platform. Resulting in a practical partnership that provided consumers a better experience 24/7/365 and yielded higher quality loss mitigation applications for faster processing.

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During COVID, I think people have become more comfortable doing things, digitally and remotely on their mobile devices. Brace has brought that technology to default servicing. It not only improves the experience for our customers, but also allows us to scale a lot more seamlessly.

Lee Smith

Executive Vice President and President of Mortgage

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